Duval Eye GSM Camera Guarantee

SYSTEM WARRANTY PERIOD  Commences from the date of final completion of installation and commissioning and covers the first 12-month period.

FAIR WEAR AND TEAR  This term is based on the manufacturer’s expected operational life of the equipment, assuming the equipment has been regularly serviced and maintained by Duval Security Limited or other authorised agent and used for its original purposes.
During this “fair wear and tear” period no service or maintenance costs will be charged. A list of your security equipment noting the manufacturers expected operational lifespan is constantly updated and is available on request.

ACCIDENTAL DAMAGE  Repairs to the system or parts thereof that have been undertaken due to accidental damage not caused by faulty equipment or workmanship will incur a charge. Written repair estimates are always available on request.

BEYOND ECONOMIC REPAIR  Equipment is considered to be beyond economic repair when it is judged the equipment has exceeded its life expectancy or is excessively damaged to the extent that it is not economically viable to repair it.

The equipment would first be taken from site for workshop repair or viewed by a senior service engineer or project manager. If a repair is required it will be subject to an extra charge, the cost of such repairs being given before repair work commences.

RESPONSE TIMES  Response times are within 24 hours of the call being taken at our offices unless otherwise agreed. The response time is recorded for all calls received. Our maintenance record covers the history of the call from receipt to completion.

SERVICE RECORDS  A service docket records the details of the fault and the action taken, and is signed by the customer. This is then recorded on our computerised service records, which are constantly updated. A service record is also raised. Follow-up action by the Service Manager is automatic when a return visit is required. A copy of the service completion docket is left on site.

NON-CONTRACT  A non-contract item is for work and materials not covered by the service agreement. Our      service completion certificate records the action taken on each completed service visit and the customer signs for details of both the work carried out and system fault. This work is recorded on our computerised service records.

An invoice for non-contract work costs will be raised and passed on to the client where applicable.